Shipping & Refund Policy
Here at Foods Alive, we like to keep things simple and transparent. That’s why we offer both a flat-rate and a free shipping option during the checkout process.
Shipping to Continental US (including Alaska, Hawaii, U.S. Territories and APO/DPO/FPO)
- $10 shipping on orders under $69
- FREE shipping on orders $69 or more— after any discounts/promotions are applied and before shipping charges or taxes are applied
- All orders are shipped either by USPS (1st Class or Priority) or by UPS Ground. A customer’s preference for one shipping company over another is not always feasible, so we reserve the right to choose the best method of shipping at our own discretion.
International Shipping (outside of USA)
At this time, we are not able to ship to international addresses. If you are outside of the United States, you can order Foods Alive products through www.iherb.com. They carry most of our items and offer the best international shipping options around.
Returns, Refunds, Replacements
We accept returns for any reason on products bought directly from our website for up to 30-days after receipt. We will refund your purchase price, less return shipping charges, if you use our return label. We can not accept return requests after 30-days.
To request a return label, or if you need further assistance with your return, please contact us by filling out our contact form here.
Once we receive your returned product and it has been inspected, a credit via the original method of payment will be processed within 7 – 10 business days.
If you've purchased our products from a retailer and not directly from us on our website, you will need to reach out to the place of purchase to have your return or replacement processed.
If you have damaged product, please contact us for assistance by filling out our contact form here. Please note, that we may request an image of the damaged product.