Shipping & Refund Policy

Shipping Truck Icon for the Foods Alive Shipping and Refund Policy

Here at Foods Alive, we like to keep things simple and transparent. That’s why we offer both a flat-rate and a free shipping option during the checkout process.

Shipping to Continental US (including Alaska, Hawaii, U.S. Territories and APO/DPO/FPO)

  • $10 shipping on orders under $69
  • FREE shipping on orders $69 or more— after any discounts/promotions are applied and before shipping charges or taxes are applied
  • All orders are shipped either by USPS (1st Class or Priority) or by UPS Ground. A customer’s preference for one shipping company over another is not always feasible, so we reserve the right to choose the best method of shipping at our own discretion.

International Shipping (outside of USA)

At this time, we are not able to ship to international addresses, except Canada (see Canadian Customers section below). If you are outside of the United States, you can order Foods Alive products through They carry most of our items and offer the best international shipping options around.

Returns, Refunds, Replacements

We accept returns for any reason on products bought directly from our website for up to 30-days after receipt. We will refund your purchase price, less return shipping charges, if you use our return label. We can not accept return requests after 30-days.

To request a return label, or if you need further assistance with your return, please contact us by filling out our contact form here.

Once we receive your returned product and it has been inspected, a credit via the original method of payment will be processed within 7 – 10 business days.

If you've purchased our products from a retailer and not directly from us on our website, you will need to reach out to the place of purchase to have your return or replacement processed.

If you have damaged product, please contact us for assistance by filling out our contact form here. Please note, that we may request an image of the damaged product.


Canadian Customers

Canadian customers are responsible for shipping and any duties, fees, or taxes incurred during international shipping and do not qualify for free shipping.

All orders shipped to a destination outside of the U.S. are subject to the import duties, fees, and taxes of the destination country. It is your responsibility to obtain any governmental permission or documentation required for import approval, as well as to verify and pay all import charges, including duties, fees, and taxes.
Delays in delivery may occur if a package is randomly selected by the destination country’s customs department or agency for inspection.

We have no control over the process or additional charges associated with the delivery and importation of an order into any country. We do not profit from these charges, and we work closely with carriers to try and avoid delays.

    Accurate Address Information

    You are solely responsible for providing complete and accurate shipping and billing information at the time of purchase. All orders will be shipped to the address listed on the confirmation page. We are not responsible for inaccurate shipping and billing information after an order has shipped. If the shipping or billing information is incorrect, you will be responsible for any additional fees due to incorrect address information.

    Damaged Packages

    If your order is damaged, please contact us within one business day of receipt so that we can report it to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.

    Lost Packages

    If you suspect your package is lost or stolen, please contact us so we can work to resolve the issue. Also, just to be sure, please double-check the surrounding area where it could have potentially been delivered and with your neighbors. Lost packages must be reported within 30 business days to be eligible for a refund.


    If a package is detained or refused by a country’s customs agency for any reason, a refund for the order will be credited to your account. The cost to return the package to Foods Alive and any charges incurred during delivery will be deducted from the refund. Shipping charges will not be refunded, as they are paid to the carrier and not to Foods Alive. The refund will be processed once the package is received by Foods Alive.